FAQ

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FAQ

Partner Portal

Partner Portal

General

Tell me more about Ethnicraft

Do you have a program for Contract & Trade professionals?

What is the Ethnicraft Partner Portal?

How can I register for the Partner Portal?

I forgot or want to change my password for the Partner Portal

Can I use the Partner Portal with my mobile phone or tablet?

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Product information

Where can I consult product availabilities?

Can I order your full product catalog?

Where can I find swatches?

Where can I find the 3D file of the product?

Orders

Can I get a quote of my selected products?

How can I place an order?

Can I place an order for an item that is not currently in stock?

How can I place showroom orders?

Can I change or cancel my order?

Can I add a purchase order reference?

I cannot proceed to checkout, what is the problem?

Where can I check my order history?

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Pricing, payments & invoicing

What about my price conditions?

How can I pay for my order?

Where can I get a copy of my invoice(s)?

Shipping & Delivery

What about my transport conditions?

Can I select one or multiple shipping addresses?

When will my order be shipped?

Can I select a preferred shipment week?

To where and how can I ship my order and when will it be delivered?

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After Sales

How do I take care of the product?

How can I contact Ethnicraft for after-sales support?

Where can I find the terms & conditions?