Partner Portal

General

• Tell me more about Ethnicraft
• Do you have a program for Contract & Trade professionals?
• What is the Ethnicraft Partner Portal?
• How can I register for the Partner Portal?
• I forgot or want to change my password for the Partner Portal
• Can I use the Partner Portal with my mobile phone or tablet?

See less ▼

Product information

• Where can I consult product availabilities?
• Can I order your full product catalog?
• Where can I find swatches?
• Where can I find the 3D file of the product?

Orders

• Can I get a quote of my selected products?
• How can I place an order?
• Can I place an order for an item that is not currently in stock?
• How can I place showroom orders?
• Can I change or cancel my order?
• Can I add a purchase order reference?
• I cannot proceed to checkout, what is the problem?
• Where can I check my order history?

See less ▼

Pricing, payments & invoicing

• What about my price conditions?
• How can I pay for my order?
• Where can I get a copy of my invoice(s)?

Shipping & Delivery

• What about my transport conditions?
• Can I select one or multiple shipping addresses?
• When will my order be shipped?
• Can I select a preferred shipment week?
• To where and how can I ship my order and when will it be delivered?

After Sales

• How do I take care of the product?
• How can I contact Ethnicraft for after-sales support?
• Where can I find the terms & conditions?